Refund policy

Thank you for shopping with us. We want you to love your jewelry as much as we loved creating it. If your purchase isn’t completely perfect, we are here to help you resolve it quickly and effortlessly.

1. The Return Window

We gladly accept returns and exchanges within 14 days of your delivery date.

2. Condition Eligibility

To qualify for a full refund or exchange, your item must meet the following criteria:

  • Pristine Condition: The jewelry must be completely unworn, unaltered, and free of any scratches or signs of wear.

  • Original Packaging: Items must be returned in their original presentation box, including any tags, certificates of authenticity, or premium packaging.

  • Security Tags: If your item arrived with a security tag attached, it must remain fully intact and untampered with.

3. Non-Returnable Items

Due to their personalized nature and hygiene standards, we cannot accept returns or exchanges on:

  • Custom-made, resized, engraved, or bespoke pieces.

  • Earrings (for hygienic reasons).

  • Items purchased during final clearance sales.

4. How to Initiate a Return

  1. Request a Return: Email our client care team at [Your Email Address] with your order number and reason for return.

  2. Pack Securely: Safely pack the jewelry in its original box and place it inside a secure shipping mailer to prevent transit damage.

  3. Ship: We highly recommend using a trackable and insured shipping service, as we cannot be responsible for items lost or damaged on their way back to us.

5. Refunds & Processing

Once we receive and inspect your returned piece, we will notify you via email.  Approved refunds will be credited back to your original payment method within 5 to 7 business days.

Please note: Original shipping fees are non-refundable, and return shipping costs are the responsibility of the client unless the item arrived defective.